Cancellation Policy:
To avoid being charged for a late cancellation or no-show, please let Truly Massage know 24 hrs hours prior to your appointment time if you will be unable to make your scheduled appointment.
We understand.
Life happens. We understand that unexpected circumstances can get in the way of your appointment. We reserve your appointment time just for you. As a small business, we kindly request a minimum of 24 hour notice BY EMAIL, for any cancellations or rescheduling. However, if we are not given at least 24 hour notice of your cancellation, nor are able to rebook your scheduled service time, we will charge the card on file $25.
LATE ARRIVAL
To get the most from your service, it is important to show up 5-10 minutes early to settle in. If you are a new client, please come in 15-20 minutes before your scheduled appointment to fill out some light paperwork and to discuss any questions or concerns you might have.
NO CALL / NO SHOW
As a small business, we value your time and hope that you value ours.
We ask that should unexpected circumstances occur and you are unable to attend your scheduled appointment, that you notify us by close of that business day BY EMAIL.
If no contact is made, we will deem the service a "No Call / No Show".
In the event of a "No Call / No Show", we will charge the card on file 100% of the full cost of your session, or the forfeiture of a gift certificate.
This is to ensure that in the event of a late cancellation or no-show, we will be able to collect the fees associated with our cancellation policy.
*If you are not receiving the appointment confirmations emails, appointment reminder emails or text message reminders, please let us know so we can update the information we have on file for you.
**if you are a new client using a gift certificate, please email [email protected] after finding which timeslot you would be interested in.*
It is recommended that you make Massage Reservations at least 2 weeks in advance to assure your desired times.
To avoid being charged for a late cancellation or no-show, please let Truly Massage know 24 hrs hours prior to your appointment time if you will be unable to make your scheduled appointment.
We understand.
Life happens. We understand that unexpected circumstances can get in the way of your appointment. We reserve your appointment time just for you. As a small business, we kindly request a minimum of 24 hour notice BY EMAIL, for any cancellations or rescheduling. However, if we are not given at least 24 hour notice of your cancellation, nor are able to rebook your scheduled service time, we will charge the card on file $25.
LATE ARRIVAL
To get the most from your service, it is important to show up 5-10 minutes early to settle in. If you are a new client, please come in 15-20 minutes before your scheduled appointment to fill out some light paperwork and to discuss any questions or concerns you might have.
NO CALL / NO SHOW
As a small business, we value your time and hope that you value ours.
We ask that should unexpected circumstances occur and you are unable to attend your scheduled appointment, that you notify us by close of that business day BY EMAIL.
If no contact is made, we will deem the service a "No Call / No Show".
In the event of a "No Call / No Show", we will charge the card on file 100% of the full cost of your session, or the forfeiture of a gift certificate.
This is to ensure that in the event of a late cancellation or no-show, we will be able to collect the fees associated with our cancellation policy.
*If you are not receiving the appointment confirmations emails, appointment reminder emails or text message reminders, please let us know so we can update the information we have on file for you.
**if you are a new client using a gift certificate, please email [email protected] after finding which timeslot you would be interested in.*
It is recommended that you make Massage Reservations at least 2 weeks in advance to assure your desired times.
- - At least 24 hours notice is needed to cancel or reschedule your appointment.
- - If this is your first appointment with Truly Massage, please arrive 15 minutes prior to your appointment, so that we may begin your treatment on time. If this is not your first appointment with Truly, please arrive no more than 10 minutes earlier than your appointment so that we can discuss any changes in your body since your last appointment. Your time is important, and Truly is committed to offering all guests exceptional service. If you arrive late for your appointment, Truly may have to customize your massage to fit the allotted time or reschedule your appointment.
- - If you are late to your session, we will do our best to accommodate the time remaining of your scheduled appointment without penalizing the following client.
